Returns Policy

  1. Returns

We do not accept returns or exchanges unless the item you purchased is defective/not as described not suitable for the purpose for which it was purchased. If you receive a defective item, please contact us at [0131 319 2255] with details of the product and the defect. After making contact you can return the item you consider defective to:

[6-7 High Street

South Queensferry

EH30 9PP]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  1. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [0131 319 2255] with details of the product and the defect. After making contact you can send the item you consider defective to:

[6-7 High Street

South Queensferry

EH30 9PP] 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

  1. Shipping

To return the item you purchased, please mail it to:

[6-7 High Street

South Queensferry

EH30 9PP] 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to any product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.